A confirmed payment with the status still showing as pending on RUN’s portal is a common worry during fee payment periods, but it rarely means your money has actually disappeared from your account.
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Why this pending status occurs
Payment gateways typically process the actual deduction first before the final confirmation step that updates your status on the university’s portal. A delay in that final step leaves the transaction showing as pending even after your bank has confirmed the debit on its own end.
This gap tends to widen during busy payment periods when the system is processing a higher than usual volume of transactions simultaneously, slowing the whole confirmation queue down.
Steps to verify a pending transaction
Stay calm and organised rather than assuming the worst or paying again immediately out of frustration. These steps cover what you can do while the system catches up.
- Use the requery or verify payment option on the portal if one is available.
- Keep your bank alert and any transaction reference number safe.
- Wait at least twenty four hours before escalating, since many pending transactions resolve automatically.
- Visit the bursary with your payment evidence if the status remains pending after a reasonable wait.
Avoiding a duplicate payment
Do not make a second payment simply because the status has not updated yet. Recovering a duplicate transaction later typically takes considerably more time and effort than waiting or following up properly.
Keeping your evidence organised
Screenshot your bank alert and transaction reference the moment payment completes, storing both somewhere easy to find rather than scattered across notifications, so you have everything ready if the bursary asks for proof.
Verifying your transaction through Remita directly
If your RUN fees were paid through Remita, you can independently confirm the transaction status at www.remita.net using your RRR, which gives you a second source of confirmation beyond your bank alert alone. Keeping this evidence alongside your bank statement strengthens your case considerably if you eventually need the bursary to manually update your record, and you can keep checking RUN’s own portal at run.edu.ng in the meantime.
Conclusion
A pending payment status at RUN is a confirmation delay rather than a lost payment in nearly every case. Use the requery tool, hold onto your bank alert, and give the system a full day before escalating to the bursary with your evidence in hand.
Frequently Asked Questions
Quick answers to common questions about this guide
1How long is normal for a payment to clear?
Most clear within twenty four to forty eight hours, though busier periods can occasionally extend this slightly.
2Can the bursary manually confirm my payment?
Yes, with your bank alert and reference number as proof, staff can typically verify and update your record manually.
3Is my money safe while the status shows pending?
Yes, in most cases, since pending means processing is still ongoing rather than failed.
4Does this delay affect my registration deadline?
It can, so follow up promptly with the bursary if a deadline is approaching rather than waiting passively.
5Can I check my Remita transaction myself?
Yes, Remita’s own platform at https://www.remita.net lets you look up a transaction status directly using your RRR at any time.
6Will I be charged twice if I pay again by mistake?
Yes, a second payment is a separate transaction, so avoid repeating payment and pursue the requery and bursary follow up route first instead.
7How do I get a refund if I did accidentally pay twice?
Visit the bursary with both transaction references and bank alerts, since a refund or credit toward future fees typically requires that office to process it manually.
8Is there a specific desk at the bursary for payment issues?
Most bursaries have a dedicated payment verification officer or desk for exactly this kind of issue, so ask at the front desk to be directed there.
9Does paying earlier in the window reduce the chance of this delay?
Yes, paying well before the deadline generally means a lighter confirmation queue, which tends to reduce how long any mismatch takes to clear.
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