Service Terms

1. Orders and prices

For packages, you pay first and then complete a short order-details form (your requirements and documents). Prices are shown in Naira on each service page and confirmed on the checkout page before you pay. The amount you pay is calculated by our system from the package and add-ons you choose. Custom quotes are emailed to you and are only charged if you accept them and pay online.

2. Payment

Payments are processed by Paystack. We do not see or store your card details. Work starts after we have confirmed your payment with Paystack and received the information we need from you. Never pay for a SchoolGateHub service into a personal bank account; we only accept payment through the checkout on this website.

3. Delivery times

Delivery times are shown with each package and count working days (Monday to Friday) from when your payment is confirmed. When you pay, your order page shows a promised delivery date. Express add-ons bring that date forward. If we cannot start because essential information or documents are missing, or the date falls on a Nigerian public holiday, we will tell you and update the promised date on your order page. For custom quotes, the delivery time is stated in the quote.

4. Revisions

Each package includes the number of revisions stated in its description. A revision is a change to the work we delivered, based on your feedback, within the original scope. New information, a different target job or a new document counts as a new order. Revision requests are made from your order page within 14 days of delivery, and we return revised files within 2 working days. Your order page shows how many revisions you have left; if you need more, message us from the order page and we will tell you the cost first.

5. Refunds

You can request a refund only if your order has not been delivered by the promised delivery date shown on your order page. Once that date has passed without delivery, a “Request a refund” button appears on your order page, and you receive a full refund of the amount paid for that order.

Refunds are not available for orders delivered on or before the promised date. If you are not happy with delivered work, please use the revisions included in your package (section 4). If we have to decline an order we cannot carry out, we refund it in full.

Approved refunds are returned through Paystack to your original payment method. The time it takes to reach your account depends on your bank.

6. No guaranteed outcomes

Our services improve the quality of your documents, applications and understanding. We do not and cannot guarantee job offers, interviews, admission, grades, scholarship selection or funding. Those decisions belong to employers, institutions and scholarship providers.

7. Academic integrity

Project & Seminar Support is tutoring and academic guidance. You remain responsible for writing and submitting your own assessed work, and for following your institution’s rules on outside help. We do not write ready-to-submit projects, theses or assignments, and we never provide fabricated data, results or references. Scholarship applicants remain the authors of their personal statements. Proofreading and editing correct language and presentation, not content.

8. Your information must be accurate

We write and edit using the information you provide. You must check everything we deliver before using it, and must not ask us to include false qualifications, experience or achievements. We may decline or cancel (with a refund) any order that asks for dishonest or unlawful work.

9. Passwords and account access

We never ask for your LinkedIn, email, school portal or any other password. If anyone claiming to be from SchoolGateHub asks for one, do not share it and report it to [email protected].

10. Privacy and document retention

Documents you upload and files we deliver are stored privately. They are not publicly accessible and can only be downloaded by you (when logged in) and by the SchoolGateHub team handling your order. We keep them only as long as needed to deliver your order and handle revisions:

• Files for delivered, completed, cancelled or refunded orders are deleted automatically 90 days after the order was last delivered, completed or closed.
• Unpaid orders, and their files, are deleted automatically after 30 days.
• You can ask us to delete your files sooner by emailing [email protected] with your order number.

Order records (order number, service, amount and payment reference) are kept for our accounts after files are deleted. Please download and keep copies of your finished files.

11. Reviews

Only customers with a delivered order can leave a review, once per order, from their order page. Reviews show your first name and last initial, or “Verified customer” if you prefer. We check reviews before publishing them and publish them as written: we never edit ratings or wording, never pay for or invent reviews, and do not hide reviews because they are critical. We may decline reviews that contain personal information, offensive language, spam or content unrelated to the service.

12. Contact

For questions about an order, email [email protected] and quote your order number. You can follow all your orders in My Service Orders.